Event Details
2018 Avaya Product Update Seminar: Customer & Team Engagement Solutions
| Date: | 2 February 2018 |
| Time: | 2:30 - 4:30pm |
| Venue: | Skype Experience Center |
| Address: | Unit I, 8/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon |
| Language: | Cantonese with English Terminology |
| Admission: | FREE |
| Enquiry: | Ms. Angie Lo (2508 2132 / angie.lo@esi-asia.com) |
Introduction
Avaya Oceana, a comprehensive omnichannel solution, gives you the insights and tools you need to deliver an exceptional customer experience.
Use real-time data analytics for smarter decision-making, enhance agent-customer interactions and drive loyalty.
Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options.
Choose the deployment option that best suits your needs, and leverage our extensive expertise to design, implement and optimize your solution.
WebRTC, a powerful too with simple, effective, real-time click-to-call capabilities for your website, to further enhance your UC environment.
Join the seminar now & experience the most updated Avaya solutions!
Event Highlights
Agenda
| 14:30 - 14:45 | Registration |
| 14:45 – 15:10 | Introduction to Avaya Oceana – Omnichannel Solutions |
| by Mr. Andrew Yip, Senior Product Manager, ESI | |
| 15:10 – 15:30 | Avaya Aura Product Updates - Avaya & Skype for Business Integration - New product showcase |
| 15:30 – 15:45 | Click-to-Call on Web Page: WebRTC for Communications |
| 15:45 – 16:00 | Live Demonstration |
| 16:00 – 16:30 | Ask the Expert & Social Networking |
