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Telephony Solution,
Contact & Call Center |
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| Millions of users in small and midsize businesses around the world connect through Avaya daily. |
| Avaya helps you achieve your goals. |
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Get big-business communications -
at small-sized business prices. |
Every small and midsize business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you.
Avaya understands this. With over 100 years of experience as a leader in communications, we know that the ideal solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages. |
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Businesses around the world rely on Avaya solutions like IP Office - the award-winning communications system that gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management and much more.
And we make it easy for businesses like yours to buy,
by offering an array of financing options. |
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| IP Office |
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What is it? |
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It is a converged communications solution that uses both voice and IP technology to deliver intelligent ways for you to reduce cost, increase productivity, and improve customer service for your business. |
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How can I use it in my business? |
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Connect with colleagues and customers. Simplify access to information. Keep remote workers in touch. You can save money through conferencing, networking, call management, Voice over IP, and more. |
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What are my choices? |
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Does your business have one location? Multiple locations? With IP Office you can choose from a range of models and add capacity, applications, and phones as you need them. Whether you have few or many employees, IP Office is the optimal choice. |
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| Intelligent
Communications |
| Your competitive
advantage |
Whether your business is large, midsize or small, Avaya
has a communications solution that can help improve your
business immediately - and set the stage to easily grow as
your business does.
Now you can have all the essentials- like just having
a call go to the right person - as well as some of
the smartest capabilities, like having your IP Office
automatically launch a conference call based upon the
time, frequency, and people you specify.
Enabling ways for your employees, customers, suppliers
and partners to communicate efficiently and intelligently
helps you to differentiate in the marketplace. Companies
like yours are implementing Intelligent Communications
features into business processes and are realizing increases
in worker productivity, customer loyalty, and profitability.
How? Let’s take a look. |
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| Be productive and accessible wherever you are. |
| Avaya IP Office enables you and your staff to work anywhere — whether it be from home, a hotel, or even the airport. |
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- Tired of distributing multiple phone numbers depending
on where you will be? With Avaya IP Office, the same
direct-dial office number can follow you wherever you
go - giving you instant access, regardless of your
location.
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- Traveling to another office location? IP Office gives you
the ability to log in from any phone (whether digital,
IP or analog) on any other networked site and make it
work just like the phone in your office.
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- Get non-stop productivity and save. Enable work from
home, hotel or even at the airport. With IP Office, your
laptop can take your phone anywhere. All calls from
a hotel, especially international ones, give you instant
savings with a simple Internet connection.
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- Dial into a colleague’s conference call as planned, or
host an impromptu call of your own from your desktop.
IP Office can also automatically launch conference calls
for you to your meeting attendees- to bring the right
people together instantly, and speed decision making.
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| “This means our clients can use a single number to reach
our bankers, whether they are in the office, working from
a hotel room or running to catch a plane.” |
- Christopher Bettin,
Director of Information Technology, Cascadia Capital |
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| See how Intelligent
Communications can help you
grow - and save! |
| Enrich the customer service experience, boost loyalty. |
| Every inbound call is an opportunity. With Avaya IP Office, you maximize each of those opportunities with high-quality service
and increased speed for each caller. |
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- Missed calls means missed business. IP Office lets you
route calls directly to the right person the first time,
to give optimal services, even if those people are in
other locations. In addition, easy integration to other
applications like Microsoft Outlook can provide your
people with detailed information about who’s calling -
to impress and deliver faster service for your customers.
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- With IP Office, you can get comprehensive call reports,
letting you know how well (or poorly) you are serving
your customers - arming you with the information to
transform the way you do business.
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- IP Office can provide full communications accessibility,
addressing the needs of both your employees and your
customers who are blind/visually impaired, or deaf/hard
of hearing.
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| Reduce monthly costs. |
| Let Avaya IP Office handle what other outside services would normally send you bills for each month. |
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- With IP Office you can change your T1 to a SIP service
and, through your service provider, cut your calling
expenses in half.*
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- Don’t have any home workers? Use this functionality
to ensure that productivity doesn’t stop if there is
inclement weather, sickness or other emergency
preventing them from physically getting to the office.
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- Sharply reduce - even eliminate -conferencing
expenses. By bringing this capability in-house, you gain
secure audio conference calls anytime, and save on
monthly fees to outside providers..
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- Lastly, eliminate site-to-site calling costs by networking
your IP Office systems across sites, even when in
different countries. In addition, your entire staff -
regardless of location - can be set up to be contacted
by dialing a simple three-digit extension.
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- Lower costs instantly by enabling your employees to
work from home. With IP Office, you can give them
softphones and eliminate whatever they are currently
charging to your business.
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(*Based on average current service provider rates.) |
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| So, what do you want
Avaya IP Office to do for you? |
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Work from anywhere
Enable instant one-number
access regardless of your location.
Route incoming office calls to your
mobile telephone, and even listen
to your e-mails. |
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Measure customer
support
Powerful reporting package
illustrates how you are serving your
customers. See how much time you
spend on each call, and how many
calls you may be missing. |
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Improve customer
satisfaction
Maximize customer satisfaction as
more calls are handled promptly.
Redistribute inbound calls from your
busy locations toward idle locations. |
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Integrate
applications
Enable incoming calls to display
company name, location, purchasing
history or other vital details;
impress customers; sell more
strategically; and speed efficiency. |
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Protect your
investment
Gain more than just
communications products and
services. Implement a system
that delivers immediate results
to your business, and is set to
grow and change along with it. |
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Look more
professional
Impress customers and empower
staff with state-of-the-art
telephones. Sleek, functional
telephones designed for the
business professional. |
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Connect all sites
Save, streamline, and spark
collaboration. Integrate
business communications to
save money on long distance
charges. Link remote offices
as if they were one. |
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Host conferences
Eliminate conference call costs
and speed your decision-making.
Schedule, initiate or participate
in secure audio conference calls
anytime. Launch outbound calls
to bring the right people together
instantly. |
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| Keep on going management simple. |
Administer communications for a busy staff, quickly and painlessly.
IP Office comes with a whole set of menu-driven tools to keep ongoing management simple. Leverage a variety of
advanced options to power efficiency. The administration tool makes it easy to set up your IP Office and day-to-day
tasks such as updating directories and moving phone extensions. Remote diagnostics are also made easy through the
intuitive and real-time System Status Application. |
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| Avaya IP Office protects your investment, adapts to change and grows with you. |
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- IP Office is a wise long-term investment. You get to
take advantage of today’s technology now, and streamline your business at your pace.
- Adding users, new offices or more intelligence to the
solution is easy and cost effective.
- You pay only for what you use, and add what you need later.
- From simple messaging to sophisticated call centers,
IP Office enables you to stay ahead in business.
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| “ The solution made a tremendous impact ... our sales reps make between 70 to 100 calls per day, so seconds saved
on each call can affect our bottom line.” |
| - Toby Selix, CIO, Blood Diagnostics, Inc. |
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| You have questions …
Avaya and our BusinessPartners
have answers! |
- Does my current phone system
give my business what it needs?
If it is based on old technology, probably not. Your
competitors will be faster and more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep your business competitive.
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- Is IP technology so new that it’s
not reliable?
With over 90,000 systems deployed worldwide
(Avaya is #1 in IP telephony*), Avaya IP Office has the
track record businesses like yours can rely on. Aside from
receiving the Product of the Year award by Internet Telephony magazine and Editor's Choice Award 2006 by IT Week,
businesses like yours are saving money and boosting
productivity. Many are even managing the system themselves via menu-driven tools.
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- Do I need to understand the
technology to implement it?
No. IP Office is designed specifically to give you more
functionality without making more demands on your
resources. Rely on your Avaya BusinessPartner for
support before, during and after your purchase.
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- I have old systems but we are adding
an office. Should I consider the
new technology?
Not only would this be a way for you to experience the
rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.
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- Do I need to spend a lot?
Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make your choices
affordable, they help you cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.
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- How quickly can I get up and running?
A local Avaya BusinessPartner can tailor a solution that’s best for you and your budget.
*Source: Synergy Research Group
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| “I've never been involved with a faster installation.” |
| - Paul Pannell, Telecommunications Engineer, Austin Heart |
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| For details: marketing@esi-asia.com |
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