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Telephony Solution,
Contact & Call Center |
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Voice Logging System
for various call center, dealing/authorization telephone
recording and CSR service quality management. |
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| Overview |
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The Voice Logging System of Callray is
developed specify for various call center,
dealing/authorization telephone recording and
CSR service quality management. The system
has flexible structure, strong stability, abundant
functions, and easy operating features. |
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| Features |
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- 3-layer C/S/S structure and distributed
database technology, with object oriented
design.
- Exoteric network structure (TCP/IP),
RDBMS (Oracle and SQL Server)
- Strong transplant property, operating under
various hardware platforms, network, OS
and CTI environment.
- Software modularizes design, distributed
manage, with good extend and upgrade
ability
- Advance technology and famous high
stability equipment
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- Standard GUI and abundant operate prompt,
simple and convenient operating, friendly
interface.
- Module group and software redundancy
technology, strong stability.
- Non-stop running continuously 7*24 hours.
- Strong network management and remote maintenance
function.
- Flexible operation integrating interface (API).
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| Main Functions |
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- Fulltime or schedule record every telephone call
faithfully, includes analog, digital and VoIP lines.
- Real time monitors the call and its status.
- Conduct single or combined query with certain
conditions, such as sart time,end time,UCID (unique
call identifier), agent ID, caller ID, called ID, and
extension number. Support fuzzy query.
- Multi-playback mode, server bugle playback, telephone
playback, and network stream playback.
- Voice data download to local computer and conversion
voc file to wav file.
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- Voice data download to local computer and conversion
voc file to wav file.
- Statistics, analysis and report form functions, and
transform the report to EXCEL document.
- Perfect multilevel system authorization management,
protect the safety of system.
- Flexible setting of every telephone recording time.
- All-around system examination tool, monitor the system
source and running condition.
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| Technology Index |
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- Audio digitizing: (Encoding and Decoding)
G.723.1 - 5.3Kb/s,6.3Kb/s
G.729a - 8Kb/s
G.726,OKI - 16,24,32,40Kb/s
G.711,u-law,A-law - 64Kb/s
ADPCM - 96,128Kb/s
Microsoft GSM - wave
- Capacity: stand-alone 4 - 144 channels
- Dimension: 19 '* 5 '* 22'
- Power Requirements: 110 - 220V 50 - 60Hz
- Power: 300W
- Operating environment temperature: 0 - 40 C
- Operating environment humidity: 10 95%
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- Recording line connecting mode:
1. Analog line combined connection
2. Digital line combined connection
3. Analog line connection distance: 1000M
4. Digital line connection distance: 600M
5. Line Side E1 interface
6. Trunk line E1/T1 interface
- OS: Windows 2000/2003 Server
- Database: SQL Server, Oracle
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| For details: marketing@esi-asia.com |
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