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Computer Telephony
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With over 1,000,000 ports deployed on a global basis, Envox Worldwide is a leading global provider of voice solutions.
The company was founded in 1994, and staged its first international product launch in 1997. Envox Americas was established in 1998. A second round of financing was completed in January 2003.
Envox Worldwide’s goal is to maintain a leadership position I the evolving Voice Solutions market. Key drivers in this market include significant cost reductions, improved customer service, the creation of new revenue sources, facilitating commerce and the shift to open, standards-based solutions. Key market segments that the company is focused on include interractive voice response (IVR), enhaced self-service, contact center & CRM, automated directory assistance, alerts and notifications, mobile internet, voice portals, carrier services and unified communications among others. |
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| Envox 7 Platform |
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Envox 7 is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Envox 7 combines comprehensive support for traditional voice communication with the industry's most complete support for IP communication, including IP telephony, video messaging, SMS, and email. By melding these capabilities, Envox 7 offers a unique multi-modal platform that enables organizations to deploy all of their communication solutions on a single, cost-effective platform. |
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Envox 7 includes the following components: |
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- Envox 7 Studio:
A graphical programming environment that reduces development time by 50% or more
- Envox 7 Communications Server:
A highly scalable, reliable and fault tolerant VoiceXML gateway and run-time environment for deploying Envox-based voice solutions and VoiceXML applications.
- Envox 7 Console:
A graphical interface that provides a single point of control for administering large-scale or distributed voice solution installation.
- Envox 7 Domain Server:
A dynamic license management utility that ensures the continuous availability of voice solutions.
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| Envox VoiceXML studio 7 |
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Envox VoiceXML Studio is a graphical development environment that accelerates the creation of VoiceXML-based voice solutions by 50% or more. With Envox VoiceXML Studio, you no longer need to write VoiceXML code. Instead, you can quickly assemble applications from pre-built "functional blocks" for voice user interface management, call control, application logic and database integration. |
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Envox VoiceXML Studio 7 includes the following key features: |
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- A graphical programming environment that eliminates the need for manual coding and generates VoiceXML suitable for high-performance applications.
- A library of pre-built user interface components, or "dialog blocks," which promote "best-practices" in user interface design.
- VoiceXML 2.1 and 2.0 compatibility.
- Advanced database controls that enable the automation of transactions and business processes.
- Support for voice and email communication.
- Java, XML and Web Services capabilities allow developers to integrate easily with existing software applications and leverage prior investments in software and solution development.
- An integrated graphical debugger that streamlines development and testing time.
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| Envox CTI Links |
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Envox CTI Links? is a family of software products that connect the Envox 6 Communications Development Platform to leading CTI servers and contact center architectures, allowing developers using Envox 6 to easily integrate CTI functions such as screen pops and intelligent call routing into their Envox-based voice solutions. |
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Key Benefits: |
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- Rapid development of CTI functions through a graphical interface within Envox Studio.
- Improved customer service resulting from multi-modal communcation options, optimal routing, and seamless forwarding of data/voice information to custoemr service agents.
- Architechture flexibility with support for both single and multi-site deployments and support for PSTN, IP and hybrid networks.
- Support for the leading PBX/ACDs and IP communication environments from Avaya, Nortel, Siemens, Mitel, and others.
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| Envox CT ADE 10 |
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The Envox CT Application Development Environment
The Envox CT Application Development Environment (Envox CT ADE™) is one of the most widely used IVR development tools in the world. Designed to accelerate the development of voice and video communication solutions, Envox CT ADE is a rapid application development (RAD) toolkit that provides a set of program building blocks that are easier to use - and faster to learn - than traditional APIs. But, you won't sacrifice power, flexibility or control because Envox CT ADE offers complete access to Dialogic telephony hardware/software interfaces and control of speech products. Plus, as one of the world's most scalable and cost-effective platforms, Envox CT ADE can reduce your solution cost by 60% or more vs. traditional IVR platforms.
Envox CT ADE will accelerate your time-to-market and time-to-revenue for voice and video self-service, outbound dialing, contact center, multimedia, multi-modal, and carrier solutions. Using Envox CT ADE to manage the media and telephony devices and speech engines, you can focus on your unique business requirements. |
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| Envox CT Connect |
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Envox CT Connect? enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The software supports the leading PBX/ACDs and IP communication environments. It is a call control server software capable of connecting a wide rage of telephone switches to a variety of data processing environments for original equipment manufacturers (OEMs), independent software vendors (ISVs), application developers, and integrators looking to expand their reach into the call center/contact center market segment. |
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Key Features: |
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- Reduces the time, cost, and complexity of ading 3rd party call control features to contact center solutions
- Improves time to market
- Intergrates to all common PBX/ACDs including emerging IP PBXs
- Allows developers to deploy applications in new communications environments with little orno change to applications
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Applications: |
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- Customer relationship management (CRM)/e-CRM
- Call recording and quality monitoring (QM)
- Contact center workforce management applications
- Contact center
- Help desk
- Interactive Voice Response (IVR)
- Screen pop
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| For details: marketing@esi-asia.com |
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