| Key Benefits |
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- Coding Flexibility – This is realized via the use of ADL of CTADE, a powerful scripting language from Envox.
- Reliable and Easy Expansion – Distributed architecture is implemented for system load balancing, redundancy and expansion.
- Quality Product – Standard building blocks, which have undergone stringent tests, are incorporated. Standard templates and guideline for system development are provided.
- Turn Key Platform – Service management, system administration, system monitoring, system database and reporting tools are all provided.
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| ECTS Components |
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- Expert Call Processor and Expert Call Manager
- Expert OAM and Expert Report
- Expert FOD and Expert FaxOverlay
- Expert Alert
- Expert IR (Expert Information Reader)
- Expert Flow Editor
- Expert Socket
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Expert Call Processor (ECP) and Expert Call Manager (ECM) |
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The ECP is the front-end interface to the telephony trunk lines with telephony hardware and resources boards installed. With the appropriate module installed (Expert Call Manager Inbound/Outbound, Expert FOD), it will process the inbound and outbound call. Service flows like Interactive Voice Response and Fax-On-Demand are implemented in this machine.
The Expert Call Manager (ECM) is a service management platform with the predefined program code development template for CTADE developer. Programmer is developing their application under a guided environment to fit into the ECTS infrastructure. |
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Expert OAM and Expert Report |
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Expert OAM is a web-based application for system administrator to setup certain parameters of the ECPs. Some of the functions are: |
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System Setting: |
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- Setting individual trunk lines or services to one of the three different modes: Enable, Disable and Maintenance.
- System parameters
- Administration account transaction group management
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Service Management: |
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- Special announcement
- Scheduled Prompt update
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Call Statistics Reports |
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Expert Report is the add-on module to Expert OAM to enhance the reporting functions. It allows programmer to define check point counter in the customized call flow. Report can be generated on requested to show the counter statistics. It is extremely useful for application where call statistics at certain points are of particular interest. Some of the advanced functions are: |
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- Customized headers in the report
- Report profile management
- Check point report
- Scheduled report
- Audit trail report
- Export to MS Excel CSV, MS Word and Acrobat PDF format
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Technology used: Microsoft .NET Framework Technology |
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Expert FOD and Expert FaxOverlay |
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Expert FOD is a software module which provides two-call mode fax delivery of pre-stored fax tiff files. It provides a first-in-first-out (FIFO) queue and supports automatic retry for failed delivery. The retry interval and maximum retry are system parameters and can be changed. The FIFO queue structure is open and application developer can write their own application to append outbound fax jobs to the queue.
Expert FaxOverlay is a module for creating dynamic fax ( fiff image) from tiff and text template. Character set supported includes ANSI, BIG5, GB 2312 and various others supported under MS Windows Internet Explorer. |
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Expert Alert |
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Expert Alert is a software module which allows application to send alert message to a central alarm manager resided in the same or external PC. The alarm manager is a GUI based interface and support audible and visual alert via multi-media PC. It also supports SMTP and SNMP alert. |
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Expert Information Reader (Expert IR) |
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The Expert Information Reader module is used for reading out a text string or a file to the telephony channel. It is the interface between the application and the underlying Text-to-Speech (TTS) engine. TTS engines for different languages can be installed in the same ECP or a remote TTS server with cross platform support. Currently it supports UK/US English, Mandarin Chinese and Cantonese. Auto-language detector is available to switch between English and Chinese automatically when it comes across mixed language text. |
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The following languages can be made available on request: |
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- Japanese (Kana)
- Korean
- German
- French
- Italian
- Dutch
- Spanish
- Mexican Spanish
- Russian
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Expert Flow Editor |
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Expert Flow Editor is an additional plug-in for ECM (Expert Call Manager), which enables audiotxt call flow development to be done in Graphical Form Filling Environment. With its high level interface, even non-technical users can manipulate the call flow easily. |
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Advantages: |
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- No programming skill required
- Programming bugs eliminated
- No CTADE development license required
- Easy and quick call flow development using High Level Call Flow Stepand Sub-Flow
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Features: |
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- Audiotxt call flow
- FOD
- Prompt recording by build-in IVR call flow function and Expert Flow Editor
- Call Transfer
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Expert Socket |
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Expert Socket is a generic module for CTADE VOS to send TCP/IP socket messages to back-end socket servers. Many legacy systems/protocols still rely on the TCP/IP based message for communication. With Expert Socket, protocol like SMPP (Short Message Peer-to-Peer Protocol) can be easily deployed without writing complex C program to handle the protocol data unit (PDU). |
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Release date: 1/1/2007 |
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| For details: marketing@esi-asia.com |
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