You can provide IVR service to your clients
by subscribing to Let’s Answer
No need to purchase any hardware or
software
Key Selling Points
Rental rather than self-owned
- No huge upfront investment
- No equipment maintenance & operation
- Flexible in expanding the service as your
business grows
- Hassle free
Change voice script, outdialled number
etc by yourself very easily
- Advantages
• Save $ (no need to request vendor)
• Fast change, effective immediately
- How?
• Through telephone
- Just call in and guided by voice prompts
• Through a simple web interface (Internet browser)
Key Features
Outdial to operator
Fax on demand
Broadcast function
Real time traffic report
Voice mail to email
Security
Closed group information
Outdial to operators
- Can outdial to different telephone numbers
according to the language selected by caller
- Can change the outdialled number by yourself
easily & instantaneously
- Can outdial to fixed or mobile numbers
Fax on demand
- Your clients can request for detailed information
through fax
Broadcast function
- For long voice script (e.g. > 3 minutes)
- Functions
• Caller can start again from where he / she leaves last
time (call using same telephone number)
• Press [4] to Fast Backward by 1 minute
• Press [6] to Fast Forward by 1 minute
• Press [*] to Replay from the beginning
Real time traffic report
- Through simple web interface
- Any time you like, as frequent as you like
- Specify the period you want and read the
report
Voice mail to email
- Your clients can deposit voice mail to you
- The voice mail will be sent to you through email
Security
- Use password to login and change voice script etc
- Can have another password for supervisor to
endorse the change
Closed group information
- Info can be provided to closed group users or
members only
- Can set password for callers if so desired
Usage Scenarios
Multi-purpose tool to perform various
functions e.g. product info, auto-receptionist
etc
Examples of scenarios
- Travel agency
• Provide tours info to customer -> Broadcast function
• Promotion message on leaflet -> Fax on demand
- Ad / PR agency
• Receptionist can focus on serving clients
• Staff need to work outside -> Outdialled to any specified number
- Courier service provider
• Simplify admin process e.g. check stock level, business
hours, courier form (+ fax on demand to fax application
forms to clients)
- Banking / Financial institutes
• External: divert customer calls to the right operator
(different products)
• Internal: fund managers need the latest financial market
information
- Schools, theme parks, pharmaceutical firms, ….
and many many others
