 |
Telephony Solution,
Contact & Call Center |
 |
|
|
MESSAGEmanager FAX
Solutions for Public Switched and IP Networks |
|
| |
| |
MESSAGEmanager FAX enables organisations
in both the private and public sectors to increase
employee productivity, reduce telecommunications
costs and assist with corporate governance
requirements by automating the transmission
and reception of fax documents from email
systems, Multi Function Devices, Document and
Content Management Systems, ERP and CRM
applications.
MESSAGEmanager eliminates the labour,
equipment, phone lines and supplies associated
with manual faxing.
For organisations that require control and security
for compliance purposes, facsimiles sent and
received can be tracked, logged and archived
in the MESSAGEmanager SQL database
or integrated with Document and Content
Management solutions.
Incoming facsimiles are automatically routed to the
user’s mailbox. |
 |
|
| |
| T.38 IP FAX |
T.38 is the standard for Real-Time Group 3 Facsimile transmission between terminals, where a
portion of the transmission path between terminals includes an IP network such as the Internet.
MESSAGEmanager T.38 IP FAX software provides high performance fax capability and reliability
with the industry leading Brooktrout T.30 protocol, Error Correction Mode, MMR fax compression
plus real-time IP Fax. Host-based processing allows media processing and call control functions
— traditionally performed by specialised digital signal processors (DSP) on boards — to be
performed on general purpose host CPU’s that run on industry standard servers.
MESSAGEmanager IP FAX eliminates the need to deploy and maintain remote fax servers in
multiple locations, substituting inexpensive Gateways which connect to the PSTN.
Messages are routed over the IP network to the PSTN destination via the nearest T.38 Fax
Gateway. Savings of up to 40% have been reported from shifting fax traffi c to IP networks.
MESSAGEmanager integrates with Cisco Routers, Cisco Call Manager, Avaya Media Gateways,
Alcatel – Lucent switches, Audiocodes, Quintum, 3Com and other SIP and H.323 compliant T.38
gateways and routers.
With no boards to install or maintain, MESSAGEmanager reduces complexity, simplifies
deployment, lowers maintenance costs and is scaleable to an unlimited number of users
simply by licensing extra channels – no new hardware is required. |
 |
| |
| T.30 Fax |
|
Licensing |
T.30 is the standard for real time facsimile between terminals on the
public switched telephone network.
MESSAGEmanager T.30 FAX supports Analog, Basic Rate,
Primary Rate ISDN with Brooktrout Trufax, TR1034, TR1000 and
Dialogic D41JCT, VFX 41JCT and Diva media resources.
Brooktrout TR1034 provides the best of both worlds – a 33.6KBS T.30
fax solution today and migration to IP as requirements change, with
support for both on board T1/E1 and Ethernet interfaces. |
|
• MESSAGEmanager is licensed by host/client application, for
example SMTP, and number of lines required.
• Media Processing
Resources and PC hardware are additional.Discounted licenses are available for Disaster Recovery.
MESSAGEmanager Enterprise FAX supports up to 120 lines per server
of analog, ISDN or IP Fax.
MESSAGEmanager Small Business is an Entry Level Solution
designed for small to medium-sized organisations and departmental
work groups that have minimal faxing requirements, but still require a
highly reliable and dependable solution.
The small business solution supports up to 2 ports of T.38 IP or T.30
Fax and all MESSAGEmanager client and host interfaces and can
be extended to include SMS, Information Delivery, Voice and Speech
modules to a maximum of 4 ports. |
|
| |
| ‘MESSAGEmanager FAX is the
leading Fax Server in Australia
and New Zealand with over 60%
market share according to IDC
Davidson Consulting, Fax Market
Research Specialist.’ |
| |
| |
 |
Need help to integrate MESSAGEmanager
solutions into your environment?
Whether it is installation and confi guration for desktop users, or fax-enabling and extending enterprise applications,
MESSAGEmanager Professional Services can assist you to optimise your current IT infrastructure.
We will show you how integrating MESSAGEmanager FAX solutions will enhance your in-house business and
document delivery systems and optimise your corporate workfl ow and governance processes. |
|
| |
| |
| Features and Benefits |
- Seamless integration with Email solutions such as Outlook and Exchange, SMTP, GroupWise, Notes and Domino.
- Integrates with Active Directory or Lotus Notes Address Book – no need to maintain a separate user database.
- Integrates with ERP applications such as SAP, Pronto, Oracle Financials and Microsoft Dynamics.
- Integrates with Multi Function Devices from Ricoh, Fuji Xerox, Canon and HP.
- Supports network, mini and mainframe Desktop and Web applications.
- Converts all Rich Text and Windows fi le formats including Offi ce, Postscript, PCL, HTML and PDF to crisp, clear fax format with
the fonts, formats and graphics intact.
- Easily integrated into many third party applications via Applications Connector, COM and XML.
- Microsoft Management Console to confi gure and manage Services (MMC). All components present familiar tabbed
controls to minimise training costs.
- Monitors error conditions such as low disk space, conversion problems, delayed faxes, no dial tone etc. and notifies
administrator to avoid system downtime.
- Automatically deletes messages over a predetermined age, eliminating the need to housekeep old or obsolete messages.
- Incoming faxes automatically routed direct to user mailboxes, also supports routing to public folders, manual routing by the
Administrator to a user’s mailbox or redirection to a printer or MFD.
- Incoming facsimiles routed according to DID, DNIS, CSID and/or CLI. Also supports routing based on line number.
- Facsimiles are delivered in Group 3 or 4 TIFF or searchable PDF format.
|
- Assists with corporate governance requirements by creating an audit trail of every fax transmitted and received.
- Supports CRM and Document and Content Management applications such as Trim, Hummingbird and Interwoven.
- Web based or Windows Desktop broadcast client.
- Immediate or scheduled delivery.
- Remote access via web client.
- Page headers, with date and time stamp and sender and recipient details, are optionally stamped on outbound and
inbound messages.
- Automatically computes cost of call with exportable transaction logs and easy integration with call control packages.
- Reports every outgoing and incoming message with:
- Estimated call cost by user.
- Total call duration by user.
- Total incoming and outgoing call duration by hour.
- Summaries and details of outgoing messages by sender or billing code.
- Incoming message details sorted by server.
- Automatic notifi cation of the success or failure of the transmission and the cost of the call. If required you can also receive a
copy of the sent fax. Should the transmission fail, the sender is advised of the reason for failure.
- Least cost routing, load sharing, redundancy and fallback features allow multiple Fax Servers to work together across the
enterprise, sharing the workload and reducing call costs by diverting fax messages to a Server that can deliver the message to
the fi nal destination more economically.
|
| |
| |
| For details: marketing@esi-asia.com |
| |
 |
|
|
|
