Professional Services

 Application Development 

Application development and customization fulfill gaps between business needs and system limitation, a robust, high usability application for CEBP is one of the most effective way to satisfy customer demand and competitive pressure, which is a challenging line to all executives and to all enterprises. Our team of developers in a wide range of expertise help to increase the velocity of business development while reducing cost and risk. Our solutions help organizations to deliver enterprise application in high quality, short deployment cycle while addressing the business needs of different industry.

System Integration 

ESi have numerous telecom system integration experiences. For telecom equipment, we have integration with Avaya, Alcatel, Siemens, NEC, Nortel. We work closely with all telecom providers such HGC, PCCW-HKT, Wharf T&T. We are the existing vendor of HCC value added service. Our system works on all trunk interface and signaling: Analog, T1, E1, ISDN, CAS, SS7 and VoIP. We also involve variety backend system integration. Those include Microsoft SQL Server, Oracle, MySQL, Access, Foxpro, Web Services, TCP/IP. In functional point of view, our IVR development include Appointment Booking, Registration, Fund Price, Lucky Draw, Survey, Radio broadcast, Job Dispatch, SMS, Fax, Paging.

 Hosting Service 

ESi provides flexible IVR hosting service. IVR hosting best fits medium to small scale system. It does not require huge upfront investment and equipment maintenance cost. It is flexible to expand the service as your business grows. IVR hosting not only provides basic IVR functions but also advanced functions such as special announcement, call transfer to operator, office hour setting, fax on demand, voice mail to email, IVR traffic reports by email. IVR administration call flow are provided for subscriber to update the IVR content, control the special announcement and listen to voice mail.

  Project Management

ESi provide professional project management through the whole project cycle, from project planning to project organizing, motivating, executing, monitoring and closing. Controlling resources to achieve all of the project goals and objectives while honoring the preconceived constraints: Scope, Schedule, Quality and Cost. ESi PM Service provide you with a single point-of-contact that manages all resources. Project managers manage all your requirements and deliverables to help minimize the project risks. All project managers are PMP certified.

 Live Demonstration

Skype Experience Center is designed for demonstrating the latest models of Skype for Business platforms, Devices, Gateway and other related solutions to our customers. Live demonstration is also provided for all other products in our Multi-function Demonstration Rooms. You are welcome to visit our demo venue to enjoy live demo, direct access and technical support from our experts, regarding all information related to the products shown, in a passionate and dynamic way.

 Consultation & Training

We provide comprehensive trainings about best practices for the solutions involved in the setting up and ongoing management, as well as solutions consultancy which combines our expertise and knowledge on the solutions with meticulous analysis on the specific situation and the challenges that each of our clients are addressing.

 Maintenance Service 

Our service team has been serving thousands of customers. We provided fast response, professional advice and support service to our valued customers and partners.

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