Red Box Recorders

Quantify

To allow organization securely capturing, store and retrieve inbound and outbound voice, instant messaging and video using Skype for Business or traditional telephony.

For organisations embracing unified communications for enhanced employee collaboration, Red Box‘s seamlessly integrated Quantify solution for Skype for Business reliably captures essential workforce communications to offer a trusted solution for compliance and quality monitoring.

Collaboration Without Risk

By capturing voice, instant messaging and video, Quantify allows organisations using Skype for Business and Lync, as well as traditional telephony and trading technologies, to securely capture, store and retrieve inbound, outbound and internal communications. Additional recording functionality extends the power of Skype for Business further to include automated scheduling of recordings for assessment and swift reconstruction of incidents.

The flexibility of the Red Box Quantify voice, data and call recording solution puts you in the driving seat. From easy search and replay of recordings through to powerful event reconstruction and workforce optimization, this comprehensive software suite offers smart capabilities for your needs.  Choose from a range of Quantify applications to create a custom solution for you.

Search and replay

When you need to record voice and data communications, rely on Quantify Search and Replay. Just one comprehensive software solution gives your organisation access to a world of easy-to-use yet incredibly smart recording capabilities.

Search recordings for spoken words

Red Box Quantify AudioSearch is an extraordinarily smart way to search and analyse the spoken content of voice recordings. It’s invaluable whenever you need evidence for investigations, dispute resolution or quality monitoring.

Record desktop screen captures

To enable even the largest organisations to record desktop activity across a network, without interfering with the way employees work. Record, search and retrieve screen captures easily to inform training and quality management, making Quantify Screen Data Capture an excellent aid to Quantify QM.

Reconstruct events quickly and accurately

Red Box Quantify Event Reconstruct is trusted to help collect evidence from large volumes of recordings. Investigation and compliance teams can place important communications into a custom workplace for safekeeping, which authorized teams can then access for internal and legal disclosure. Quantify authenticates recordings so all collated evidence is court-admissible.

Manage employee performance

Train and encourage your employees to achieve higher service and performance standards with Red Box Quantify QM. It’s a remarkably easy-to-use application for workforce optimization that lets managers and supervisors monitor and assess employee performance so they can provide coaching and ongoing training as required.

Preserve evidence as long as needed

If you need to preserve calls securely for investigation, compliance or legal disclosure, Quantify CallSafe lets you lock calls and place them into storage for as long as required.

Protect customer payment information

Quantify PCI Suppression helps you to comply with PCI-DSS security standards by suppressing sensitive card payment details from recordings. Choose to supress card details from call and screen recordings automatically or allow agents to initiate suppression manually.

Intelligently monitor telephony channels

Reduce the amount of non-business calls across your organisation and save on communication billing costs. Quantify Call Management software identifies the wrong sort of outgoing calls and detects network abuse or fraud so you can take action fast.

Monitor communications in real-time

With Red Box Quantify Live Acquire, managers and supervisors can easily monitor communications as they happen for analysis and to support employee training and best action guidance. With this powerful application it’s possible select any agent or extension and monitor calls in progress, or for convenience, instantly replay recently recorded calls through a headset or remote device.

Flexible Deployment Options

Flexible integration with Skype for Business ensures Quantify delivers the functionality to capture the communications that matter.

Mediation Server RecordingMedia Proxy Recording
No port mirror requiredYY
Call media path re-routedY
Peer-to-peer (internal) callsY
Inbound/outbound callsYY
External PSTN callsYY
Conference callsYY
Federated calls*
Mobility user supportYY
IVR/Hunt group/team recordingYY
Audio capture of video callsYY
Supports PCI suppresionYY
Supports Quantify AudioSearchYY
Supports Quantify QMYY
Supports Windows Active DirectoryYY
Primary/secondary resilienceYY

Skype for Business

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