When you need to record voice and data communications, rely on Quantify Search and Replay. Just one comprehensive software solution gives your organisation access to a world of easy-to-use yet incredibly smart recording capabilities.
Search recordings for spoken words
Red Box Quantify AudioSearch is an extraordinarily smart way to search and analyse the spoken content of voice recordings. It’s invaluable whenever you need evidence for investigations, dispute resolution or quality monitoring.
Record desktop screen captures
To enable even the largest organisations to record desktop activity across a network, without interfering with the way employees work. Record, search and retrieve screen captures easily to inform training and quality management, making Quantify Screen Data Capture an excellent aid to Quantify QM.
Reconstruct events quickly and accurately
Red Box Quantify Event Reconstruct is trusted to help collect evidence from large volumes of recordings. Investigation and compliance teams can place important communications into a custom workplace for safekeeping, which authorized teams can then access for internal and legal disclosure. Quantify authenticates recordings so all collated evidence is court-admissible.
Manage employee performance
Train and encourage your employees to achieve higher service and performance standards with Red Box Quantify QM. It’s a remarkably easy-to-use application for workforce optimization that lets managers and supervisors monitor and assess employee performance so they can provide coaching and ongoing training as required.
Preserve evidence as long as needed
If you need to preserve calls securely for investigation, compliance or legal disclosure, Quantify CallSafe lets you lock calls and place them into storage for as long as required.
Protect customer payment information
Quantify PCI Suppression helps you to comply with PCI-DSS security standards by suppressing sensitive card payment details from recordings. Choose to supress card details from call and screen recordings automatically or allow agents to initiate suppression manually.
Intelligently monitor telephony channels
Reduce the amount of non-business calls across your organisation and save on communication billing costs. Quantify Call Management software identifies the wrong sort of outgoing calls and detects network abuse or fraud so you can take action fast.
Monitor communications in real-time
With Red Box Quantify Live Acquire, managers and supervisors can easily monitor communications as they happen for analysis and to support employee training and best action guidance. With this powerful application it’s possible select any agent or extension and monitor calls in progress, or for convenience, instantly replay recently recorded calls through a headset or remote device.