Author: Angie Lo

Cloud Expo Asia 2019 – Intelligent Workplace 2.0 was a great success! Hope that you had a great experience in our booth last month.

We have built a mini version of the entire Smart Office Solution with fully equipped demonstrations in our Skype Experience Centre now. The demonstrations include Room Booking Solution, Visitor Management, Conferencing Solution, Task Automation (RPA), Unified Communication, Devices, etc…The importance of collaboration is to improve employee satisfaction, energy efficiency and business sustainability.

We are hosting the Smart Office Workshops and will provide you expert advice on the entire solution, plus the beauties of Microsoft Teams.

Cloud Expo Asia, one of the biggest IT events will be held on  22-23 May 2019 at HKCEC, Hong Kong. Most of the major IT vendors in North Asia will be showcasing their products and solutions in 3 main streams: Data Centre World, Cloud Security and Internet of Things.

ESi is going to host The Intelligent Workplace 2.0 at Unified Communications Zone in Cloud Expo Asia. Intelligent Workplace 2.0 is the successor of the Intelligent Workplace that we held in Cloud Expo 2018. We will show you most inspiring insight and emerging technologies enriching your workplace collaboration environment by connecting different IOT devices.

Variety of intelligent technologies including Unified Communications, Conferencing Solutions, Room Booking Solutions, Security and Robotic Process Automation (RPA) will be demonstrated. These solutions help to boost office productivity, improve staff satisfaction, energy efficiency, and business sustainability.

You will see products and solutions from our alliance partners, AudioCodes, Deltapath, IR Prognosis, Jabra, Lenovo, Logitech, Morphisec, SOS, Shure, Telstra, ViaDirect

Exclusive tour:

30min individual tour for all solutions coverage and take the time consulting our experts.

Speaker Session:

30 minutes solutions sharing by sponsored vendors

**** limited seats for tour and session, comes with special gifts and lucky draw, Lets register ASAP!

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What is new about NICE RPA 7.0?

•       Streamlines all stages of the automation lifecycle – from discovery and development to deployment and operation.

•       Use AI-infused automation technology to speed up project success and provide quick ROI.

•       Automation Finder which identifies processes which are ripe for automation and maximize results if automated.

•       Automation Studio simplifies the automation design phase so developers can acquire new features from cloud.

•       NICE RPA 7.0 introduces a Unified Admin, forming a part of the Robotic Control Room to manage deployment & administrate the virtual workforce.

•       Employees can request assistance and interact with NICE Employee Virtual Attendant (NEVA) through text chat, and NEVA translates employee requests into structured workflow and performs them in real-time.

Join our seminar session now & see how NICE RPA 7.0 can improve your workplace productivity!

Agenda

What is Smart Office?

A smart office is a tech-heavy and intelligent open working space. It encourages task automation, unified communication and collaboration (UC&C), big data analysis and productivity boost, as a result of improving employee satisfaction, energy efficiency and business sustainability.

Modern UC&C comes with two parts – collaboration app (software) and conferencing devices (hardware), and they work together to empower employees to engage with business. Microsoft Teams acts as the hub of collaboration, connecting Yamaha conferencing devices and Lenovo ThinkSmart Hub 500, while NICE RPA automates repetitive tasks to free your workforce for more strategic roles.

Join the seminar now & explore how RPA can contribute to your retail business!

Funded by The Hong Kong Jockey Club Charities Trust and organised by Hong Kong Street Soccer, the Jockey Club Homeless World Cup (Hong Kong) Fund-raising Tournament is one of the main programmes of the “Jockey Club Community Soccer for Hope”. Through football, a more inclusive society can be achieved, and people can be encouraged to embrace the homeless and disadvantaged, and help them to live a more positive life. “The Jockey Club Homeless World Cup (Hong Kong) Fund-raising Tournament” will also help to raise money to send the Hong Kong team to the 2018 Homeless World Cup international. Entrance to the event is free, and all are welcome to come and cheer the Hong Kong team on. Mark the date!

What is Robotic Process Automation (RPA)?

RPA is a tool interprets and automates apps to process a transaction, manipulate data, trigger responses and communicate with other digital systems.

How does RPA help in retail industry?

Other than easing most of the administrative tasks in the industry, RPA also caters repetitive processes such as account reconciliation, product scanning, data analytics and inventory management, resulting in advanced auditability, better CRM, error reduction and increased productivity and decreased cost.

Examples of RPA Application in Retail Industry: Accounting & Finance, ERP Management, Customer Support Management, Demand & Supply Planning, Marketing & Customer Behavior Analysis, Logistics & Supply Chain Management

Join the seminar now & explore how RPA can contribute to your retail business!

Microsoft Surface Hub is not only a new asset to modern workplace collaboration, but also can be turned into a remote agent kiosk.

With the applications developed by ESi, your company can do real-time video call between your agent and customer and also valued-added functions such as remote document printing or scanning at the kiosk – all done in a few clicks.

At the backend, NICE Robotic Automation automates mundane, repetitive & time-consuming processes, e.g. order form filling, database retrieval, from start to finish. Employees are freed up to focus on more sophisticated tasks which require decision making.

Join the seminar now & try out the Surface Hub at our Skype Experience Center for FREE!

Microsoft Tech Summit 2018, one of the biggest IT events in Hong Kong annually, attracted over 1500 IT professionals and developers to discuss the latest developments in cloud computing and IT infrastructure and how these can be key drivers underpinning digital transformation within enterprises.

ESi is both the Diamond and Gold Sponsors and showcases our unified communication technology together with our valued vendors – AudioCodes, Enghouse Interactive, Jabra, IR Prognosis, Logitech and NICE. Come and visit our booth to learn more on the latest UC&C products or solutions!

Event Details

Event Highlights

Agenda

Agenda

Is your company ready to adapt the new ways people work – more mobile, increasing demand on collaboration yet higher standard of productivity?

Conferencing anywhere is one of the key highlights in smart office. Logitech combines the familiar Skype for Business experience with the meeting control console SmartDock, the next generation Microsoft Skype Room System, a smooth and cost effective long distance VC can be completed via Logitech razor-clear, wide-angle camera. We aim to bring the leading audio and video experience to your workplace with the utmost simplicity and ease-of-use.

Join our seminar session now & see how to transform every corner of your office into a rich collaborative space.

Organizers

Voice. Video. Collaboration.

From huddle rooms to boardrooms, you have probably faced audio-visually challenges. Is your company ready to adapt the new ways people work, i.e. more mobile, increasing demand on collaboration yet higher standard of productivity is required?

Combining the familiar Skype for Business experience on the brand new touch display, Microsoft Surface Hub, via Polycom control console PANO and newly launched MSR series, we bring the leading audio and video experience to your workplace with the utmost simplicity and ease-of-use.

Join our seminar session now & see how you can turn your meeting room into a collaboration hub of productivity.

Organizers

Contact center is where your customers and frontline staff directly communicate, which means a vital platform to your business growth.

There are plenty of contact center solutions in the market – how much do you know about them? Which one suits your company most?

Join the seminar now & learn more about how a customized contact center can benefit to your business growth.

Do you have workstations with multiple monitors, keyboards or mouse?

Do you have control room or monitoring platforms require high standard of security & operation efficiency?

WEY Technology, a Swiss company with 33 years of expertise, is here to provide customized solutions for trading floor, control centers, health care organizations and audiovisual environment such as lecture halls and conference rooms.

Join the seminar now & learn more about how WEY simplifies your hardware connection while increasing your operation performance.

ESI is pleased to participate in “Let Eat Go” City Orienteering Program, organized by PFB. This fundraising program aims to give participants an opportunity to feel and learn about Grassroots’ lives in Sham Shui Po, and to support hot meal services for the deprived groups of the public with their compassion.

Participants are required to plan their own route leading to a number of “Check Points” where they will scan QR Codes with their mobile devices to obtain information for completing checkpoint missions. Scores of each check point varies, depending on the distance of the checkpoint and difficulty of the missions. Any team, individual or family group which gets the highest score wins, whilst in the case of equal scores, the ones finished earliest wins. To win extra scores, participants are encouraged to bring food (canned food, oatmeal or rice) and carry them through their journey, after which the food will be distributed among the needy by PFB.

Event Highlights

IR LAUNCHES NEXT GENERATION PROGNOSIS UC ASSESSOR AS A CLOUD-BASED SERVICE; ADDS SUPPORT FOR MICROSOFT TEAMS

 

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

 

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by Microsoft and recommended in the Skype Operations Framework, Prognosis UC Assessor also now supports Microsoft Teams in addition to Microsoft Skype for Business.

 

A comprehensive network assessment is a critical component of any successful UC deployment. It ensures optimal user experience with voice, video, and virtual meeting solutions provided through Microsoft Skype for Business and Microsoft Teams. Prognosis UC Assessor will identify network quality and performance levels according to Microsoft minimum requirements, and will help troubleshoot and remediate identified problem areas across the entire network path.

 

“In the past, network assessments were a headache because set up was challenging and time-consuming,” said James Banach, Practice Development Lead at New Signature, a leading Microsoft partner. “IR Prognosis UC Assessor streamlines the assessment process, providing insights that make deployment or migration fast and easy. Its flexibility also allows us to test multiple locations and manage remotely, so that we can maximize the customer experiences that the transformative business solutions from Microsoft can provide.”

 

As a cloud-based service, the next generation Prognosis UC Assessor dramatically reduces assessment setup and remote management to a matter of minutes, providing network performance insights immediately for customers and partner managed services. Management is done from anywhere through a single online dashboard, allowing remote control of all assessment tests while aggregating results across all individual assessment tests. In addition, Prognosis UC Assessor allows organizations to assess and test internal networks between locations, up to Skype for Business Online in Office 365, and any or all combinations with pass/fail ratings according to Skype for Business published minimum performance levels.

 

“Organizations are investing in cloud-based UC solutions from companies like Microsoft because of their ability to support digital transformation within a business,” said John Merakovsky, CEO at IR. “Though, if networks are not properly assessed, user experience of voice, video and virtual meetings can suffer, which in turn can hamper digital transformation efforts. The next generation of Prognosis UC Assessor is delivered from the cloud, cutting down assessment set up time. With the addition of support for Microsoft Teams, organizations can ensure smooth migration or deployment.”

 

Prognosis UC Assessor is available now, and more information on the new cloud-based service can be found here on the IR website.

 

IR will also be exhibiting Prognosis UC Assessor at booth #2057 at Microsoft Ignite at the Orange County Convention Center in Orlando, Fla., September 25-28, 2017.

 

About IR

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com