Avaya Aura® Communication Manager

Avaya Aura® Communication Manager is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers enterprise Unified Communications solutions

Avaya Aura Communication Manager software delivers rich voice and video capabilities and provides for a resilient, distributed network of gateways and analog, digital and SIP/IP-based communication devices. In addition, Avaya Aura Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system and to more than one million users on a single network.


Avaya’s flagship IP telephony, voice and video software, introduces a feature server option that connects directly to Session Manager from the application cloud, enabling SIP endpoints to register directly to Avaya Aura Session Manager and access telephony features on demand. It includes core survivability options, as well as a survivable remote option for branch locations. The complete Avaya Aura Platform, including Communication Manager, is now available in the Virtualized Environment option for deployment on VMware.


Communication Manager is a key component of the Avaya Aura® next generation architecture, which consolidates several previously separate products and new components into a holistic package that makes it easier to buy everything you need for Unified Communications. Communication Manager software is sold as part of the Avaya Aura Suite Licenses, which bring together all the functionality needed for common customer situations with a simple per user licensing fee.

  • A strong communications platform for solving business problems today, while preparing for new technologies.
  • A multi-layered approach towards high availability, survivability and resiliency provides automatic recovery from system, hardware and network failures.
  • Strong interoperability with 3rd party software and hardware because of open standards support.
  • Secure IP Telephony infrastructure plus simple security management to conform to the customer’s security requirements.
  • Total Cost of Ownership reduction due to ability to flatten, consolidate and extend communications networks using dial plan support of up to 13 digit extensions and other key capacity improvements.
  • Consistent operations by preserving the same dial plan across the enterprise whether the system operates in normal operation or survivable remote operation.
  • Interoffice mobility is enhanced as users can log into telephones at multiple locations and download their personal extension profile (to phones of the same type), including features, button layout, and personal features when Communication Manager-based systems are networked using QSIG.
  • One-number accessibility delivered by bridging calls that come to an office extension to any digital cellular telephone.
  • Facilitate effective communications among employees, customers and partners.
  • Extends Communication Manager features to users, making them more productive no matter where they’re working.
  • Cost-effective voice conferencing options make it easy to collaborate with groups of peers, customers and partners.
  • Helps to improve communications and simplify information exchange within enterprises.
  • Easy to integrate call center applications to help you serve customers better.
  • Maintain employee productivity whether they’re working at home, in the office or on the road.
  • Lets IT application developers leverage Communication Manager functionality to integrate or build their own productivity enhancing applications.
  • Enables SIP interoperability and capabilities on Communication Manager.
  • Assure Communication Manager features are delivered over IP to end users just as they are using circuit switched technologies.
  • A multi-layered approach towards high availability, survivability and resiliency provides automatic recovery from system, hardware and network failures.
  • Opens new revenue opportunities and higher levels of customer service as well as reducing networking costs by leveraging WAN or LAN links.
  • Provides enterprise security against viruses, worms, DoS and other attacks. Reduces susceptibility to malicious attacks and ensures secure voice communications. Simple security management to conform to the customer’s security requirements.
  • Helping ensure business continuity.
  • Makes it easy for administrators and network managers to deploy, manage and maintain a complex, distributed Communication Manager-based IP telephony network and helps drive down total cost of ownership.

Communication Manager 6.X operates on a number of hardware platforms including:

  • S8300D Server configured with G250, G350, G450, IG550 and/or G700 Media Gateways.
  • S8510 Server (with a migration kit to add memory) with G650, G700, G350, G450, IG550 and/or G250 Media Gateways in new sales. CMC1, SCC1, and MCC1 Media Gateways in migrations are also supported, except in a mix of IP connected and directly connected port networks.
  • S8800 Server in duplex or simplex mode with G650 Media Gateways in an IP connected port network environment with G250, G350, G450, IG550 and/or G700 Media Gateways
  • Avaya Common Servers Release 1 and 2
  • Customer provided servers supporting VMware.  For complete details of server minimum requirements, please see Avaya Aura Virtualized Environment.

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