Avaya IP Office™

IP Office (Avaya IPO) is the flagship Avaya solution for small and midsize enterprises. It’s a highly modular hybrid solution that provides sophisticated real-time collaboration and unified communications for businesses ranging in size from 5 employees up to 2,000.

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The Avaya IP Office™ Platform represents the core of a complete and powerful team and customer engagement solution specifically designed for small and midsize businesses.


IP Office delivers seamless voice, video, unified communications (including unified messaging, mobility, instant messaging, presence), audio, video, and web collaboration, as well as 3rd party desktop application integration.  With its ability to run inside a virtual machine, on a dedicated server or appliance, or in a mixed deployment environment, IP Office software offers flexibility and a cost-effective choice.


Starting with as few as five users, Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces IT overhead, effortlessly rolling out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. And, rely on Avaya support services to optimize your solution’s performance, maximize system uptime, and protect your investment in Avaya technology.


With over 425,000 systems installed worldwide, IP Office is the leader in unified communications and real-time collaboration for small and midsize businesses.

  • The software, networking components and services you need for engagement everywhere, on the most innovative and complete system on the market.
  • Common code base and product feature parity across premise, cloud and hybrid.
  • 30 percent to 50 percent fewer virtual machines (VMs) than competing products.
  • Faster configuration for networking and video components.
  • Secure and simpler rollout of smartphone apps and IP phones through Identity Engines and “plug-and-play” technology.
  • 50 percent faster configuration and user deployment than competition through IP Office Web Manager with unique Quick Swipe feature.
  • WebRTC-enabled clients that integrate UC directly into browser-based apps like Office365, Google Apps and Salesforce.com.

A Purpose-Built System
Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all from a single source.

Business Communications Providing Engagement Everywhere
Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

Administration Made Simple
Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.


  • From five to 3000 users
  • Connect up to 150 IP Office systems


Deployment Models

  • Virtualized IP Office software (running in a Virtual Machine) requires VMware vSphere 4.x or 5.x software
  • Dedicated server
  • IP Office 500 v2 appliance
  • Any mix of the above


Supported telephony devices

  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above


Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro



  • Web based – centrally managed
  • Windows client
  • Database back-up and restore

Cogent Holdings Limited

Singapore logistics company sees IP Office as the most direct way to take its communications forward


The move to a new flagship logistics hub provided Cogent Holdings the ideal opportunity to upgrade its communications systems and improve team engagement. It selected Avaya IP Office, delivered by StarHub, to replace four older networks – reducing costs, increasing flexibility and offering a user-friendly platform to support its future growth plans.


  • Provide a scalable, flexible and easily managed communications infrastructure to support a move to new state-of-the-art premises

Value Created

  • New capabilities for staff – allowing roaming and mobile use within a single solution
  • Simplified management
  • Easy for non-technical staff to use
  • Video conferencing platform included
  • Substantially reduced internal communications costs
  • SIP trunking replacing ISDN – simpler infrastructure and further savings
  • Network can grow with the business


For more details, please view: Case Study_Cogent Holdings Limited


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