ESi

Interactive Voice Response System (IVR)

An automated telephone answering system that responds with a voice menu and allows the user to make choices and enter information via the keypad

Interactive Voice Response (IVR) is an automated telephone answering system that responds with a voice menu and allows the user to make choices and enter information via the keypad. IVR systems are widely used in call centers as well as a replacement for human switchboard operators. The system may also integrate CTI (Computer Telephony Integration), database, web services and fax response.

 

Compatible Platform  

  • Windows 7, Windows 2008 R2, Windows 2012 R2
  • Analog, T1, E1, VoIP
  • ISDN, SS7
  • IVRS can help you to handle customer questions more effectively.
  • 7 x 24 Customer Service
  • Service Automation by entering a command code or using Voice Recognition.
  • Giving our online information by database integration and TTS technology
  • Build on market leading component Dialogic and high-performance, robust engine Enhouse Interactive IVR Development Toolkit
  • ExpertModule provides complete IVR features:
    • ExpertCallConsole: Graphical Monitor IVR line status
    • Net: Web based IVR Administration and Report tool
    • ExpertFlowEditor: Graphical from based call flow editing tool
    • ExpertAlert: Real time Email or SMS alert of system error
  • Expert modules help users and programmers to enjoy skill-free control on system
  • Update parameters easily
  • Review system condition
  • On-line help
  • Un-interrupt services at all

Telephony Environments

  • T1/E1
  • Analog
  • VoIP
  • Station channels TDM
  • ISDN (BRI/PRI)
  • SS7

 

Speech Recognition

  • Microsoft SAPI Automatic SpeechRecognition 5.1, 5.0
  • Nuance Recognizer 9.0, 8.5
  • Nuance OpenSpeech Recognizer 3.0
  • Other speech recognition products compatible with Media Resource Control Protocol (MRCP) 2.0

 

Fax

  • 4 kb/s (V.17)
  • Echo cancellation
  • Monitoring/broadcasting

 

Media

  • Voice
  • Fax
  • Video

 

Text-to-Speech

  • Microsoft SAPI 5.0
  • Nuance RealSpeak 4.5, 4.0
  • Other TTS products compatible with Media Resource Control Protocol (MRCP) 2.0

 

Conferencing

  • Active talker status
  • Individual volume control
  • Echo cancellation
  • Monitoring/broadcasting

Customer Reference

  • HGC
  • RTHK
  • Hong Kong Public Hospitals
  • Hong Kong Public Museums
  • Hong Kong Government Departments
  • Security Guard Companies
  • Supermarket
  • Macau CTM

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